House rules · Hotel

Hotel Rules

The friendly ground rules that keep Hostalio Pyramid View calm, safe and welcoming for every private-room guest.

2:00 PM

Check-in from

11:00 AM

Check-out by

11 PM – 7 AM

Quiet hours

24 hours

Reception

1House rule

Check-in & check-out

  • Check-in: from 2:00 PM. Reception is staffed 24 hours — late arrivals are welcome.
  • Check-out: by 11:00 AM. Late check-out may be possible on request, subject to availability.
  • Luggage storage before check-in and after check-out is free of charge.
  • Please share your flight or arrival details on WhatsApp so we can prepare your room.
2Please note

ID, registration & age

  • Every guest must present a valid passport or photo ID at check-in — a legal requirement in Egypt.
  • The primary guest must be at least 18 years old.
  • Children of all ages are warmly welcome in private rooms with a parent or guardian.
3House rule

Payments & extras

  • Room charges are settled at check-in unless prepaid online.
  • We accept cash (EGP, USD, EUR) and major cards. A small processing fee may apply to card payments.
  • Restaurant bills at Grand View Rooftop are paid on the spot at the restaurant and are never added to your room folio. See the Restaurant Policy for details.
  • Airport transfers, tours and laundry are billed separately and settled before check-out.
4Please note

Visitors

  • Registered guests may receive visitors in the lounge and on the rooftop.
  • Non-registered visitors are not permitted inside guest rooms at any time.
  • Any overnight visitor must be registered at reception with valid ID and pay the applicable rate.
5Please note

Smoking, shisha & alcohol

  • No smoking or vaping inside rooms, bathrooms, hallways or the breakfast area.
  • Smoking and shisha are welcome on the rooftop terrace.
  • A cleaning fee applies to rooms found with smoke odour or ash.
  • Alcohol is not served in guest rooms; please enjoy responsibly in the common areas.
6Good to know

Quiet hours & guest comfort

  • Quiet hours in the hallways run from 11:00 PM to 7:00 AM out of respect for other guests.
  • The rooftop stays open late for tea, conversation and stargazing over the Pyramids.
  • Please report any concern — noise, temperature, plumbing — to reception at any hour.
7House rule

Safety, keys & damages

  • Please keep your room locked and store valuables in the in-room safe when available.
  • Lost keys or key cards are charged at cost.
  • Guests are responsible for damage caused to the room, furniture or property beyond normal use.
  • The property is monitored by CCTV in all common areas (never inside rooms or bathrooms).
  • Fire exits, extinguishers and a first-aid kit are clearly marked on every floor.
8Good to know

Housekeeping & linen

  • Rooms are refreshed daily; linens and towels are changed every third day, or on request.
  • Please hang the "Do Not Disturb" sign if you would like to skip service that day.
  • Lost & found items are held at reception for 30 days; return shipping is at guest expense.
9Must know

Pets & service animals

  • Pets and service animals are not allowed anywhere on the property — inside rooms, common areas, the rooftop or the restaurant.
  • Special dietary needs, accessibility requests and early breakfasts can usually be arranged with 24 hours notice.

Any question before you book?

Reception is on WhatsApp 24 hours a day — happy to confirm anything about rooms, transfers or breakfast.